Returns & Exchanges

At Sophiehome, we want you to love every item you purchase; however, if you are not completely satisfied, we offer a hassle-free 30-day return policy for most unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log in to your account portal or visit our contact page to submit a return request with your order number and reason for return.

• 2.
  Prepare Your Package

  Carefully pack the items in their original condition and include all tags, documentation, and the packing slip provided in the original shipment.

• 3.
  Ship It Back

  Affix the prepaid shipping label sent to your email and drop off the package at any authorized carrier location within 7 business days.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5 to 10 business days.