Frequently Asked Questions
Everything you need to know about shopping with sophiehome.
What are your shipping options and delivery times?
We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days. All orders are processed within 24 hours of placement.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached. Please visit our returns portal to start a request.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How do I contact customer support?
Our support team is available via email at support@sophiehome.com or through our live chat feature from 9 AM to 5 PM EST, Monday through Friday.